Help Desk Software Application

Synergy Help Desk is a web-based software product used to track the detection, reporting and resolution of a problem. Trouble ticket system receives customer requests in the form of trouble tickets and then proceeds to verify, group and assign them to a support person for further action - until the request is fulfilled or the problem resolved. It automates your processes for help desk and much more.

SHD allows you to enter, track and resolve customer support issues at the click of a mouse SHD centralizes your user data, service request history into a single, easily accessible, user-friendly web interface. SHD packs all the modules at an affordable price.

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SHD Prominent Features

SHD provides lots of unique features, which makes the product effective and efficient to use. These wide features enables user to blend the product according to the requirements of the users.

Help Desk management

Customer Queries are recorded in a ticketing system with rich and efficient interface. Searching assigning or ticket to group or a particular employee, attaching of attachment and much more features are available.

Task and Reminders

SHD provides a convenient place to add and edit tasks and reminders for future.

Managing Accounts and Contacts

Maintain an account and contact details of the customers and flexible searching of those details.

Products

Maintain the products of the company and refer the tickets to the products.

Product Benefits

Host it yourself

Download the files and install support software on your own server with our easy installation steps.

Best fit for your needs

We ensure you get the best fit to your needs through small business to a large corporation.

Save time

No time must be spent on problems already solved by others. A powerful built-in knowledge base system allows your employees to find answers to common problems..