Synergy Help Desk is a web-based software product used to track the detection, reporting and resolution of a problem. Trouble ticket system receives customer requests in the form of trouble tickets and then proceeds to verify, group and assign them to a support person for further action - until the request is fulfilled or the problem resolved. It automates your processes for help desk and much more.
SHD allows you to enter, track and resolve customer support issues at the click of a mouse SHD centralizes your user data, service request history into a single, easily accessible, user-friendly web interface. SHD packs all the modules at an affordable price.
SHD Prominent Features
SHD provides lots of unique features, which makes the product effective and efficient to use. These wide features enables user to blend the product according to the requirements of the users.
Help Desk management
Customer Queries are recorded in a ticketing system with rich and efficient interface. Searching assigning or ticket to group or a particular employee, attaching of attachment and much more features are available.
Task and Reminders
SHD provides a convenient place to add and edit tasks and reminders for future.
Managing Accounts and Contacts
Maintain an account and contact details of the customers and flexible searching of those details.
Maintain the products of the company and refer the tickets to the products.